All orders are handled and shipped out from our warehouses worldwide depending on our customer location. Please allow extra time for your order to be processed during holidays and on sale seasons.

We process orders between Monday and Friday. Orders will be processed within 2-3 business days from the order date and shipped the next day after the processing day. Please note that we don't ship on weekends.

We are proud to offer free worldwide shipping on all orders for this week!

Standard International Shipping: 15-20 business days 

*All shipping times exclude clearance/customs delays

Unexpected Delays:  Given the widespread impact of the novel coronavirus (COVID-19) outbreak globally and due to the holiday season, we wanted to give an update on what we are doing at Kanine Care to support you. We are experiencing delays on the delivery, but rest assured that we, at Kanine Care are doing its best to deliver the package as soon as possible. 

In line with government-issued advisories, our staff are working even harder during this period to fulfill all our orders. This pandemic is causing disruptions in logistics companies, so we may experience some delays on our normal order delivery time frame.

We seek your understanding that delivery times may be slightly delayed. Above all, the most important thing to us is the health and well being of everyone. 
For more accurate tracking details of your orders, please send us an email at

We will be just as responsive to your emails and messages.

In some instances, the delivery may take longer than the standard shipping times stated above. Most of these delays are caused by international customs processing that we cannot control. Please contact us if your package is taking too long to arrive and we will work with you to resolve any situation.